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Policies & your rights

Clear, fair, and no fine print. Here's everything you need to know when shopping with RUN.

Cancellation policy

• Once your order has been dispatched, cancellations are not possible. Please review your order carefully before placing it.
• Discount vouchers are single-use only. If you cancel an order placed using a voucher, the voucher will be marked as used and cannot be reapplied.

Return & refund policy

• Due to the consumable and hygiene-sensitive nature of our products, Ripped Up Nutrition products are generally non-returnable.
• Returns are not applicable for subjective concerns like taste preference, flavour variation, or general digestive sensitivity. We recommend consulting your doctor before starting any supplement.
• Received a damaged, tampered, or wrong product? Email us at support@rippedupnutrition.com within 24 hours of delivery with:
  • Unboxing video (mandatory)
  • Clear photos of product, invoice, inner & outer packaging
  • Batch number visible on packaging
  We'll respond within 48–72 hours.
• Do not use the product you've raised a complaint about — set it aside until the issue is resolved.
• Do not accept any shipment that appears damaged or tampered at delivery. We cannot process returns for accepted tampered parcels.
• If your order is returned due to unsuccessful delivery attempts, contact our team. We'll re-dispatch (subject to availability) or issue a refund as a voucher/RUN Credit Points.

Snapmint payment returns

• Snapmint refunds are processed strictly to the original Snapmint payment method — no redirections to other accounts or wallets.
• For refund timelines or repayment schedule adjustments, please contact Snapmint directly.

Payment policy

• We accept Credit Cards, Debit Cards, Net Banking, UPI, and Cash on Delivery.
• Payment deducted but no confirmation received? Contact us with:
  • Transaction ID / reference number
  • Registered email & phone number
  • Product(s) ordered & amount debited

Still have questions?Our team is here to help — reach out and we'll sort it out · support@rippedupnutrition.com